FAQs

Each KOOL2CAT merch is made to order, printed fresh just for you. This helps us reduce waste and ensure every piece gets the attention it deserves.

Here's when your order should arrive:

• Metro Manila: 3-7 working days
• Luzon: 5-10 working days
• Visayas & Mindanao: 10-15 working days

We charge a flat rate of P100 for shipping fee for all domestic orders.

Note: All orders placed after 5PM are processed the next working day. 🐈‍⬛

You may request a refund or replacement if:

• You received the wrong item (size or design)
• Your item arrived damaged
• An item from your order is missing

Shirt size replacements are not allowed. Kindly make sure to check the size chart provided before placing your order.

Process

If you need to exchange an item, send us an email with the subject “EXCHANGE ITEM” at kool2cat.studios@gmail.com within 3 days of delivery. Please state the reason for the exchange and attach a clear photo or video proof of the error. 

Limitations

• Refunds/replacements apply only to the affected item, not the whole order.
• No refunds for order changes after checkout.
• Slight variations in size (±1 inch), slight color differences due to display settings, or minor imperfections (like loose threads or small stains) are not eligible.

We want you to enjoy what you received! If there’s any problem, please contact us within 3 days of delivery and we’ll sort it out.